We understand that you may have questions about our services, locations, financial matters, and treatment processes. This comprehensive guide is designed to provide you with quick and easy access to the most common inquiries we receive. From finding a clinic near you to understanding your billing options, we’ve got you covered.
Click here to search for an ATI Physical Therapy location near you and get on the road to recovery.
Click here to search for your preferred ATI Physical Therapy location to view address and direction information.
Click here to search for an ATI Physical Therapy location near you and get on the road to recovery.
The cost of your customized treatment plan depends on your diagnosis, individual needs, and insurance plan. To ensure affordable care, we will verify your insurance benefits before beginning treatment. To assess your needs, please visit ATI for a complimentary screening.
ATI works with many major insurance carriers. View our insurance page for a complete list of in-network insurances accepted. ATI’s billing staff will be happy to verify your healthcare benefits.
A deductible is the dollar amount that must be paid by the insured before insurance cost-sharing. The patient is responsible for all allowable charges until the deductible is met.
A co-payment is the dollar amount the insured pays each visit. After the deductible is met, the patient is only responsible for the co-pay. ATI collects co-payment at the time of service for all eligible plan participants unless other arrangements have been made in advance.
Co-insurance is a form of cost-sharing. The co-insurance is a percentage of allowable charges the insured is responsible for paying each visit. After the deductible is met, the insurance will cost-share with the patient and cover the portion of the allowable charges remaining after the patient’s co-insurance. ATI collects a portion of co-insurance at the time of service for all eligible plan participants unless other arrangements have been made in advance.
In many cases, ATI can offer an interest-free payment plan. Patients may set up a payment plan online.
ATI offers financial hardship discounts for services rendered when patients can demonstrate need when it comes to meeting their financial obligations to ATI. To learn more about our financial assistance offering and understand whether you are eligible for a financial hardship discount, please contact our Patient Advocate Department at 855-771-2599.
If you have received a statement:
Online payments are an easier and faster method to pay your ATI bill.
We understand that healthcare bills can be complicated to understand. We are here to work with you to help you understand your bill and get it paid and off your mind.
Billing-related questions may be directed to the Patient Advocate department at 855-MY-ATIPT (855-692-8478) or email patientadvocate@atipt.com.
If the issue is unresolved to your satisfaction, don’t hesitate to contact our Patient Dedicated Specialist (PDS) Team at PatientAdvocateEscalations@atipt.com, and someone from our team will get back to you.
Please have your insurance card(s) or billing statements ready if this is a billing dispute. The PDS team will work with the specific clinic where you received services to request a review of charges. We will then contact you with that information.
If you still have a balance after resolution, our billing specialists will work with you to apply for financial assistance and/or set up a payment plan.
Appointment times are scheduled by the availability of professional staff. ATI may reschedule an appointment if a patient arrives more than 15 minutes late. ATI requires 24 hours’ advance notice of cancellations and reserves the right to charge a $40.00 cancellation fee if the patient fails to cancel an appointment at least 24 hours in advance.
At your first visit, your clinical care team can provide a printed handout of your entire plan of care.
Duration and frequency of treatment are unique to each individual’s injury or condition. ATI’s professionals are dedicated to returning patients to optimal health. Our customized programs and individual attention allow patients to recover quickly and enjoy a positive rehabilitation experience.
In 2020, ATI developed a completely virtual Physical Therapy treatment option for patients with limitations attending in-person sessions, including transportation difficulties. Please click here to learn more.
Our EMR provides visibility to authorization for both the clinical and corporate support teams to ensure that visits are authorized. You will be informed if you are reaching the end of your authorized visits and what the next steps will be.
To request patient records, please email our Medical Records Department at mwdocumentation@atipt.com. Please include the Authorization for Access, Use, and/or Disclosure of Protected Health Information form (download the PFD in our Medical Records section) and the specific information needed for the request. Requests can also be faxed to 630-759-6185
Please feel free to contact our anonymous hotline number at 800-428-1678.
At ATI, we understand that information about you and your health care is personal. Please view the HIPAA notice of privacy practices to understand your rights better.